Warranty & Service Policy

Warranty Form

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Services & Warranty Information

(ASUS WIRELESS/LAN SUPPORT HOTLINE : +65 66369163)
Services & Warranty Information

Operating Hours
9.30 am – 6.00 pm (Mondays – Fridays)
Closed on Saturdays, Sundays and Public Holidays
Service Centre Location
25 Kallang Avenue #03-03, Singapore 339416
Tel:(65) 6341 7839
Fax: (65) 6341 7739

TERMS AND CONDITIONS

Proof Of Purchase:
All claims for warranty must be accompanied by the product, original sales receipt and warranty card. All warranties are valid and commence from date of invoice. In the event that the above cannot be provided, warranty will be based on manufacturing date of the products.
Warranty Period and Warranty Policy of Products:
Product is fully warranty against manufacturing defects under normal use during the warranty period from date of purchase. All product are to be brought into our SERVICE CENTRE. We only accept parts or products that belongs to Avertek.

  1. Asus Mainboards
    3 Years Local Warranty
  2. Asus Graphic Cards (ATI Series Only)
    3 Years Local Warranty
  3. Asus Networking /Wireless
    3 Years Local Warranty (1st Year 1 – 1 Exchange subject to availability of products)
  4. Asus Optical Drive
    1 Year Local Warranty (1st Year 1 – 1 Exchange subject to availability of products)
  5. Enermax (Power Supply)
    3 Years Local Warranty (5 Years Local Warranty only on ENERMAX PLATIMAX Power Supply)
  6. SilverStone (Power Supply)
    3 Years Local Warranty (5 Years Local Warranty only on ST55/65F-G, ST75/85F-GS, ST1000/1200-GE Power Supply)
  7. SilverStone (Fan)
    1 Year Local Warranty (FQ/FW series – 3Years Warranty, TD02/03, TD02/03-E – 5Years Warranty)
  8. Avermedia
    1 Year Local Warranty
  9. Taurus/Intopic
    1 Year Local Warranty
  10. Asustor NAS Storage
    3 Years Local Warranty

The product requiring service must be presented with this warranty card and proof of purchase to dealer or SERVICE CENTRE. In the event that product is no longer available, Avertek reserved the rights to exchange to a similar or equivalent product.
Warranty is not valid and does not apply under any of these conditions

  • Unauthorised repair or modifications to the product;
  • Serial number or label or warranty sticker found tampered with other than its original state;
  • Accessories, wear and tear, and natural disaster;
  • Usage other than in accordance with instruction;
  • PCB cracked, PCB dented, PCB burned, pin bend or scratched due to mishandling;
  • Avertek is not liable for any loss or damage to programs, hardware or data.
  • Avertek is not liable for any losses or damages arising from loss of use, loss of profit/revenue, or any indirect losses or damages.

Warranty does not include the following

  • Onsite services, delivery and handling charges incurred in the transportation of the product to & from our SERVICE CENTER
  • Software/driver installation
  • Software related problems.

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